About Us

WELCOME

Wild Brooches is a Canberra-based online business. We are Australia’s largest stockist of  French Designer, Marie-Christine Pavone. We are also a long-term stockist of Erstwilder brooches and accessories and have been supporting this small Australian company since they opened for business in 2011. Other French artists featured in our store are: Lea Stein with both vintage and current pieces sourced from Paris; and Taratata who produce stunning enamelled brooches and accessories. At Wildbrooches we love supporting local artists, so you will find a large number of boutique brands in store – most of which are small independent makers from Australia (and a small number from the UK)

POSTAGE

We use Australia Post for all our deliveries. As a small business (of one) I aim to have your order processed and packed within 2-4 working days from the time of order (this may sometimes take a little longer on a big release day). I work full time and manage Wildbrooches in the evenings, so please be aware of the timeframes for processing of orders. I will do my best to get your order packed as quickly as I can.

Please allow 5-10 working days for domestic delivery.

International Shipping is currently unavailable as I have significant personnel and work commitments until at least July 2025

ABOUT OUR PRODUCTS

Each Erstwilder design is limited edition and we normally stock between 12 -48 of each design. We release at the same time as Erstwilder. We do our best to order more of what we think will be popular, but we don’t always get it right, and sometimes we can’t get as much stock as we would like. We do what we can to get the best range possible for you, our wonderful customers.

Each Pavone pieces is a unique work of art that takes three weeks to make. Each brooch is hand cut from vintage sheets of Galalith and is then polished and hand-painted. These are one-of-a-kind pieces. I order stock regularly and aim to have 400-500 pieces in stock so that there is a wide variety to select from. I welcome requests, but can not guarantee that I can source “exact” brooches – only styles and general colours from current designs.

RETURNS

We generally do not accept returns for change of mind. In the rare event that you receive a  product that has been damaged in transit please lodge a claim through Australia Post. All parcels are insured for $100. You will be required to present the packaging along with the damaged item for Australia Post to assess. They may request that you surrender the item in order to be compensated for damage caused by transit. All products are inspected prior to dispatch and are well packaged. In the rare instance I miss a minor flaw please contact me to discuss options. If you require additional insurance please advise at time of purchase. Insurance costs $2.50 per $100 for domestic parcels and $8 per $100 for international parcels. If you wish to upgrade to express please contact me prior to ordering as I am not always able to pack and send immediately.

SALE ITEMS – we do not accept returns on SALE items. All sales on SALE items are final.

REFUNDS/CREDIT NOTES

We do not refund for change of mind. We will issue a store credit if you contact us within 24 hours of receiving the goods and goods have not been removed from the specialty packaging box. You will be resposible for the cost of return postage. Initial postage costs for change of mind are not refundable – you will be issued a store credit for the cost of the item only.

In the rare instance of a fault with a product we reserve the right to repair, replace or  refund the product.  If an item is damaged by Australia Post in transit, you will need to lodge an insurance claim through Australia Post. You will be required to provide Australia Post with the packaging and surrender the item in order to receive compensation (of up to $100). If you wish to purchase added insurance for you order, please arrange this at time of purchase..

Please enjoy exploring my website. Kind Regards Deb